Contact Us | Self Gaming Guide 2026

We work remotely and answer messages Monday to Friday, 9:00 to 17:30 UK time. Messages sent at weekends or on bank holidays wait until the next working day. Expect a first reply within two working days. Complex requests, such as a data query or a detailed correction, can take up to five. We have no postal address and do not take walk-in visits or phone calls. Everything runs through the contact form, which keeps a clear record for both sides. If you do not hear back within five working days, send a short follow-up with the original subject line.

Use this channel for questions about our guides, comparisons and methodology. Spotted an error? Tell us the page, the exact line and what you believe is correct. Add a source if you have one. We check every correction request and update the page when the evidence holds up. You can also ask why we ranked something the way we did, or suggest a topic you want covered, such as payout speeds or slot mechanics. We do not give personal betting advice, and we cannot settle disputes between you and an operator.

Operators and agencies can reach us here. Send a short factual brief: licence details, payment methods, bonus terms and wagering requirements in plain language. We hold only licensed operators open to UK players to the same standard, and we do not sell editorial rankings. Commercial relationships never change how we score a site. Please do not send press releases packed with superlatives. Concrete terms get read; hype gets ignored. Include a named contact so we can follow up quickly.

Readers often spot things before we do. Send us a tip if a bonus changed, a payout took longer than advertised, or a site's terms looked unclear. Give us dates, the terms as you saw them and screenshots if you have them. Remove any account numbers, passwords or personal details first. We cannot act on a tip we cannot verify, but every one is read and the strong ones lead to a re-check. Tips are treated in confidence unless you tell us otherwise.

Can you recover a withdrawal or reopen a closed account? No. Contact the operator first, then its licensing body or an approved dispute service. Do you reply to every message? We read all of them and reply to anything that needs an answer. Can I advertise on the guide? Use the brands and PR channel. Is gambling safe for everyone? No. Only stake money you can afford to lose, set deposit limits, and take breaks. If gambling stops being fun, support in the UK is free and confidential. You must be 18 or over to gamble.